Public Utilities & Infrastructure

Supporting resilient infrastructure for future generations…

Stories about repairing and hardening aging infrastructure across the nation will certainly remain at the top of the news cycle for the foreseeable future. Through our experience working with public utilities, managing their public communications and community outreach efforts, we have gained a deep understanding of multi-layered projects that take years and tens of millions of dollars to complete.

Keeping the public informed with materials and messaging they can easily understand is something we’ve perfected. Getting the information into the hands of your customers and stakeholders at the right time via the right platform minimizes customer complaints and frustration levels. When people are informed, they are empowered because they understand the need for critical repairs and upgrades to protect their drinking water, stormwater, and wastewater systems.

Menu of services:

ADA compliance
Annual reports
Branding services including logos, taglines, and positioning statements
Content development
Coordinating with partner organizations
Creative services (videos, flyers, signage, billboards, brochures, project maps, timelines, materials for door-to-door canvassing, and other marketing collateral)
Crisis communications
Develop and implement public outreach campaigns

Event promotions
Mail postcards to customers/residents
On-hand assistance with public outreach meetings
Public relations services
Reporting
Social media and website management
Targeted advertising campaigns
Track customer/resident emails and phone calls
Translation services (multiple languages)

Project Spotlights

Florida Keys Aqueduct Authority

Islamorada Transmission Main Replacement Project
Whale Harbor subaqueous crossing
Tea Table subaqueous crossing
Windley Key Transmission Main Replacement Project
PFAS requirements per EPA

Episcopal Diocese of Southeast Florida

Trinity Episcopal Cathedral Revitalization Project
- 462 residential units and parking garage
- 4,000 square foot cathedral hall on the ground floor
Saint Andrews and Saint James affordable housing conversions
Holy Comforter housing complex demolition

City of Wilton Manors

Wilton Drive/FDOT lane elimination project
2020-2025 Water, Wastewater, and Stormwater Master Plan
NE 26th Street improvements (mast arm traffic signals, raised crosswalks, milling, and resurfacing)
NW 29th Street improvements (two lane undivided section with 10′ travel lanes, 4′ bike lanes on both sides, and 5′ sidewalks on both sides)
Colohatchee Dog Park and Mickel Park redevelopment projects

City of Hallandale Beach

Lift station rehabilitation
Schaffer Canal restoration
Water main replacement and repairs
North Miami Beach water interconnect
Stormwater system modification
NE 3rd Street drainage mitigation
Water plant ammonia disinfection

City of Delray Beach

Crisis communications team for reclaimed water cross connection control error ($1.8 million EPA Consent Order)
New water treatment plant design/build project (2023-2027)
PFAS requirements per EPA