Public Utilities & Infrastructure

Supporting resilient infrastructure for future generations…

Stories about repairing and hardening aging infrastructure across the nation will certainly remain at the top of the news cycle for the foreseeable future. Through our experience working with public utilities, managing their public communications and community outreach efforts, we have gained a deep understanding of multi-layered projects that take years and tens of millions of dollars to complete.

Keeping the public informed with materials and messaging they can easily understand is something we’ve perfected. Getting the information into the hands of your customers and stakeholders at the right time via the right platform minimizes customer complaints and frustration levels. When people are informed, they are empowered because they understand the need for critical repairs and upgrades to protect their drinking water, stormwater, and wastewater systems.

Menu of services:

  • ADA compliance
  • Annual reports
  • Branding services including logos, taglines, and positioning statements
  • Content development
  • Coordinating with partner organizations
  • Creative services (videos, flyers, signage, billboards, brochures, project maps, timelines, materials for door-to-door canvassing, and other marketing collateral)
  • Crisis communications
  • Develop and implement public outreach campaigns
  • Event promotions
  • Mail postcards to customers/residents
  • On-hand assistance with public outreach meetings
  • Public relations services
  • Reporting
  • Social media and website management
  • Targeted advertising campaigns
  • Track customer/resident emails and phone calls
  • Translation services (multiple languages)

Project Spotlights

Florida Keys Aqueduct Authority

  • Islamorada Transmission Main Replacement Project
  • Whale Harbor subaqueous crossing
  • Tea Table subaqueous crossing
  • Windley Key Transmission Main Replacement Project
  • PFAS requirements per EPA

Episcopal Diocese of Southeast Florida

  • Trinity Episcopal Cathedral Revitalization Project
    • 462 residential units and parking garage
    • 4,000 square foot cathedral hall on the ground floor
  • Saint Andrews and Saint James affordable housing conversions
  • Holy Comforter housing complex demolition

City of Wilton Manors

  • Wilton Drive/FDOT lane elimination project
  • 2020-2025 Water, Wastewater, and Stormwater Master Plan
  • NE 26th Street improvements (mast arm traffic signals, raised crosswalks, milling, and resurfacing)
  • NW 29th Street improvements (two lane undivided section with 10′ travel lanes, 4′ bike lanes on both sides, and 5′ sidewalks on both sides)
  • Colohatchee Dog Park and Mickel Park redevelopment projects

City of Hallandale Beach

  • Lift station rehabilitation
  • Schaffer Canal restoration
  • Water main replacement and repairs
  • North Miami Beach water interconnect
  • Stormwater system modification
  • NE 3rd Street drainage mitigation
  • Water plant ammonia disinfection

City of Delray Beach

  • Crisis communications team for reclaimed water cross connection control error ($1.8 million EPA Consent Order)
  • New water treatment plant design/build project (2023-2027)
  • PFAS requirements per EPA

Town of Lauderdale-By-The-Sea

  • Downtown Redevelopment Project
  • Crisis communications for pier collapse

Case Studies

Florida Keys Aqueduct Authority

City of Delray Beach Utilities Department